preview button in product page ui broken

Shopify Discussion

Topic summary

Product page preview functionality in the Shopify admin is not working as expected. The preview button no longer provides the anticipated product view (for draft and active states), effectively making preview unusable.

Timeline and status:

  • Initially reported as broken for a “couple days.” Now “almost two weeks” with no fix.
  • Shopify Support has stated this is the “new normal behavior” and also claimed this is how it has “always” worked, which the poster disputes.

Evidence provided:

  • Screenshots of Support chat and illustrative images showing expected “draft preview” and “active view” behaviors.

Points of contention:

  • User asserts the feature is regressed/bugged and not delivering prior functionality.
  • Support maintains current behavior is intended, creating confusion about whether this is a deliberate change or a bug.

Outcome:

  • No resolution or workaround identified. No commitments or timeline from Shopify are mentioned.
  • Key questions remain open: Is this a regression or intended change, and will previous preview behavior be restored?
Summarized with AI on December 14. AI used: gpt-5.
1

It’s been broken a couple days now but Shopify says this is the new normal behavior. So frustrating. They basically broke the preview button, told me this is how it was always suppose to work but yet the functionality still isn’t there.

support-advisor.png
support-advisor.png840×696 77.8 KB

how it’s suppose to work:

draft-preview.png
draft-preview.png956×297 23.9 KB

active-view.png
active-view.png1332×284 26.3 KB

2

almost two weeks and still broken. shopify support continues to assert this is how the preview button has always worked. ??