Our client uses 9:16 videos for some of their product media (clothing store) through Vimeo. Shopify grabs the thumbnail in a 16:9 format. It grabs only a small section of the actual video and is super pixelated.
It seems to be fine for videos uploaded to the Shopify CDN though.
Is the thumbnail on vimeo itself okay?
i.e. https://stackoverflow.com/questions/1361149/get-img-thumbnails-from-vimeo
https://community.shopify.com/c/blog/how-to-get-support-from-the-community/ba-p/1399408
Can you provide reproduction URLs, otherwise gonna be hard to get any traction.
This assumes you are adding a public url to a theme setting, and not adding embedded media to a product admin.
For Vimeo with just the url your a giving is there any way to infer the aspect ratio?
If this is auto-generated-server type of problem those things tend to stay as is or take some time for a platform to address.
So you may need to just modify things to specify your own thumbnail.
Ok, so I’m an idiot here lol. The Vimeo thumbnails are landscape when they’re a portrait video. I’d say that’s our problem. I didn’t even think to check that. Thanks!