Previous Accounts Sign in Issues

Shopify Discussion
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Topic summary

A user created multiple Shopify stores but immediately lost access to all accounts after setup. They cannot sign in via Google despite trying standard troubleshooting steps (clearing cookies, different networks/devices). The user is frustrated because:

  • Payment information is saved and charges are continuing
  • They cannot access any of the stores they paid to set up
  • Standard forum solutions haven’t resolved the issue
  • They had to create a new account just to post about the problem

Support responses advise:

  • Contact Shopify’s official support team directly via their help center (live chat recommended)
  • Use the “I don’t have an account” option if unable to log in through normal channels
  • Check email for any correspondence from Shopify teams
  • Attempt password reset if not already tried
  • Report unauthorized charges to bank or remove payment info if concerned

Status: Unresolved - requires direct contact with Shopify support team to investigate account access issues. Community forum moderators cannot access account information or resolve login problems directly.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

I need one someone to contact me immediately! I just went and made about three different stores and every time I get right past the creation process I can no longer sign into any of my shopify accounts. Like the first one was not really that serious but now I cannot access any of the stores that were once on there and you guys have all my card info and are still charging me for everything it took for me to set these stores up and now I cannot sign in through Google. I tried everything these bs forums tell me with the cookies and the internet but it is not an issue locally it is an issue with the shopify servers. This ■■■■ is just one big ass SCAM and I am going to take this up with my bank and get my money back that way if you guys do not fix this. I had to go and make an entire new account just to make this post because you guys ironically enough require me to SIGN IN to an account YOU WONT LET ME HAVE ACCESS TO. I am so fed up with this whole experience and if I could rate you guys negatively I seriously would. You can contact me with my email jwebley2002@gmail.com and i hope we can come to some form of understanding.

P.S I do not want some reply about resetting the cookies or some other bs with the wifi or trying it on mobile when I have done ALL OF IT. I want someone to speak with to resolve this.

@shopify

@shopif ysupport

@Customerservice

2

Hi, @jwebley

I’m sorry to hear that you’re experiencing difficulty accessing your Shopify stores and that you feel frustrated with the support process thus far.

Firstly, please note that Shopify has a support team that can assist you with any technical issues you’re experiencing. You can reach out to them through their support page at https://help.shopify.com/en/support

I highly recommend reaching out to them as soon as possible to get your issue resolved.

Secondly, if you’re concerned about your payment information being saved on your account, you can take action to secure it. You can either remove your payment information from your account or report any unauthorized charges to your bank.

Lastly, please note that using aggressive language and threatening to take legal action is not an effective way to get support. It’s always best to approach the situation calmly and respectfully so that the support team can best assist you.

I hope this helps, and I wish you the best of luck in resolving your issue with Shopify.

3

Hi @jwebley

Thank you for reaching out here to explain your situation.

I understand that you are experiencing issues when trying to access your Shopify accounts, even right after the account creation process. I’m sorry to hear about this situation, I understand how you must be feeling. Can you explain what happens when you try to log in? Are you seeing any error messages or warnings related to your accounts?

If you cannot login, even after trying a password reset, then the best thing to do is to contact our support team directly, so that we can take a closer look and get to the bottom of what might be happening. While I appreciate you providing your email address here, we cannot contact you that way via our Shopify Community (we can’t access any of your account information here).

I strongly recommend that you contact our support team at your earliest convenience by using this help center link here. You can reach us via live chat, email or phone callback (phone is not always available). For this specific situation, I would recommend live chat as the most time effective means of contact. If you cannot login via the help center link above, then you will need to select the ‘I don’t have an account’ option, which will let you contact our team unauthenticated (the support advisor will explain the next steps involved). It’s important to provide as much information as possible about the specific issues you are facing, and to work with our team as we help you to resolve this.

It would also be worth double checking your email inbox, to see if one of our teams has already reached out to you - this can sometimes happen when there are issues with your account. If you have received correspondence from us in relation to this matter, then replying directly to that email will be the most efficient way to get more information and resolve the issue.