I am currently using Dawn theme. Suddenly, the pricing for all of my products is randomly changing on my Shopify site without any discount plug-in. For example, a product sells for $99 within the shopify dashboard, online it suddently changes to $92.85. WEIRD! I also noticed some strange shipping issues that change the pricing for products on my site. Depending on the location I am sending a product, the price randomly drops by $10. The format for the pricing is also strange, there is a comma instead of a period, which makes the price look like 145 thousand dollars!
HELP!
My confidence in the Shopify platform has taken a hit, especially before the holiday season!
Hi, @PoshTide .
Thank you for reaching out. I am sorry to hear you are having some difficulties and issues with your pricing on your site.
Thank you for providing those examples. When you are on your storefront, are the prices correctly reflected on what your admin says, or are the prices changing in the checkout process? Can you please provide your URL so I can take a look on my end? I am happy to look into this for you, but I will let you know that I can not access store-specific account information through this public forum. I will check your site and see what the issue may be.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
Hi Emily,
When I am on my storefront, the prices are NOT correctly reflected on what my admin says. The prices are changing in the checkout process too. My URL is https://poshtide.com/ . https://poshtide.myshopify.com/ . Thank you for checking my site to see what the issues are.
Thanks!
PS, The only recent change was to install “SEO:Image Optimizer” which did nothing to change the speed of my shop, so I removed it. Could this have caused something to glitch?
Hi, @PoshTide .
Thank you for that information!
Is this happening with all of your products? Can you give me a specific product to look into?
Talk soon,
It is happening to all products. https://poshtide.com/products/fire-silk-scarf-by-posh-tide
The admin for this product is $99.00.
Hi, @PoshTide .
Thank you for providing that information!
I just tested it on my end, and that product is showing as $99 on my end, could you send a screenshot of what you see? I put in a United States of America address, and the only shipping option showing is your European flat rate at $9.95. You will need to have rates for each country you ship to. Did you need help doing this? I would be happy to provide more information on setting up shipping zones if you need it.
Talk soon,