I just transferred my domain www.sandranobreart.com from Squarespace to Shopify but it still says “setup in progress” even after more than 24 hours. Did I miss something?
I really need help with this, can anyone help me?
Hi, @sandranobre !
I’m Miles from the Social Care team at Shopify. Thanks for getting in touch about your domain issue. There’s a couple of steps we’d need to confirm that you have completed before the domain can activate.
- Have you verified your email already?
- Have you read and accepted the ICANN policy and the Domain Registration Agreement when purchasing the domain?
If it has exceeded 48 hours since connecting the domain, and you’ve confirmed the above steps are completed, we may need to manually push this through internally.
It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!