Hi, @natureherbalist .
To give you a bit of context on situations like these, when merchants sign up for long term plans (such as an annual subscription) we consider them to be making a commitment to Shopify. This plan gets merchants a discount on their plans (10% for the annual subscription), and allows them to take advantage of our annual plan promotions (such as a free activation of the third-party carrier calculated rates).
We understand that a business’ plan can change, so generally speaking our team may issue refunds in the first 30 days as a goodwill gesture for those who happen to change their mind. After the 30 day period however, we consider merchants to be well into the start of their annual billing cycle, and when you enter into a long term subscription with Shopify, you are committing to being in that plan for the time period.
In saying all of this, please note that refunds are never guaranteed, as we would be violating Section 5.10 of our own Terms of Service if we authorize one. So any potential refunds is always reviewed on a case by case basis. Because of this, from here and so that we can crosscheck your account in more detail, I recommend reaching out to our live support team via our Help Center so that we can further assist you with this situation.