Folks:
Does Shopify offer a method of providing notifications of planned maintenance and issues? I found the site https://www.shopifystatus.com/, but there doesn’t seem to be a means of subscribing to a feed such as what other companies provide via StatusPage. I’m looking to subscribe to notifications for operational awareness purposes.
Thanks,
Drew
Hi @drew_ward .
Currently, the best way to stay up to date on Shopify’s status is to visit shopifystatus.com directly.
I can definitely see how being able to receive notifications of Shopify’s status is a useful option to have though, so I’ll send this as a feature request to our developers. Just a note that we can’t guarantee when and if a request will be implemented, or provide a timeline for updates on requests. However any updates will be listed on our changelog here.
I appreciate you bringing this matter to our attention, as we can only improve our platform and services with feedback from merchants like yourself.
Hi @Kimi_2 , thank you for the reply. Yes, it would be very helpful to have a means of subscribing to a feed (like that provided by StatusPage) that would alert me of upcoming changes to the Shopify SaaS platform and/or incidents. Having to proactively fetch status from the Change Log and/or Shopify Status page is (sorry) archaic in today’s SaaS environment.
Thanks,
Drew
Hey @drew_ward
Alertly app allows setting up automatic updates to Slack/SMS/etc when Shopify reports an outage, among other functions.
Don’t forget to enable notifications for all issues in case you don’t want to monitor only the critical ones.
Alex - can you share a link to Alertly? I am not finding the app via e.g. my Google searches.