Problem occurred due to incorrect report in SHOP app

Shopify Apps

Topic summary

A user is experiencing visibility issues with stores in the SHOP app after what appears to be a migration.

Affected stores:

Issue details:

  • The disabled store cannot be seen in the app
  • Deleting and reinstalling the app does not resolve the problem
  • User is requesting that both stores be visible on the SHOP/SHOPIFY channel apps as they were previously

Status: The issue remains unresolved and requires assistance to restore proper store visibility in the SHOP app.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

Thank you for your efforts.

On the active store
Please let me see SHOPPING1004 (f7be14-44.myshopify.com ) on the app.

In the disabled store
Please let me see My Store (109124-1c.myshopify.com ) on the app.

I really ask you to see these apps on SHOP, SHOPPIFY channel again as before.

Even if I delete the app and download it again, I can’t see it yet.
Please help me.