Problem of the transfering theme

Technical Q&A

Topic summary

A user uploaded a basic theme and transferred it to another store, but the checkout page stopped working after the transfer.

Suggested troubleshooting steps:

  • Verify all theme files transferred correctly and match the original
  • Check for theme licensing restrictions, as some themes are licensed per store
  • If using a licensed theme on a different store, purchase a separate license for that store
  • Contact theme support if the issue persists after checking licensing

The discussion remains open with no confirmed resolution yet.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I have uploaded basic theme and transfer it to another. Now checkout page isn’t working, what’s that

2

Hi @Mr_Trender
Firstly, make sure the transferred theme has all the files, if it is same the original
then there can be issue with theme licensing, Sometimes, themes uses license to use per store, so using on different store is not possible so in that case you have to purchase it for other store and if issue still exists then you can reach theme support to resolve it

Thanks!