A user is unable to verify their ID for Shopify Payments despite uploading documents, which is blocking them from receiving payouts. Shopify Support has not responded to their inquiry.
Suggested troubleshooting steps:
Common causes: Unclear images or mismatched account details (name, address, date of birth) can trigger verification failures.
Current status: The issue remains unresolved. The user emphasizes that support has not responded, leaving the verification process stalled. Verification reviews typically take several business days.
Hi everyone,
I’m having trouble verifying my ID for Shopify Payments. I uploaded my documents, but the verification isn’t going through. I’ve tried contacting Shopify Support, but I haven’t received any reply yet.
Has anyone experienced a similar issue or knows how to fix it? I really need to get this resolved so I can start receiving payouts.
Thanks in advance for any help!
Hi @Exceed1
Yes, this sometimes happens especially if the uploaded ID image isn’t perfectly clear or doesn’t match the account details (like name, address, or date of birth).
Here’s what you can try:
1. Re-upload your ID in a bright, clear photo — make sure all four corners are visible.
2. Check that your legal name and address in Shopify Payments exactly match what’s on your ID.
3. If it’s still pending, go to Shopify Support → Contact → Chat or Email, and include your ticket number if you’ve already reached out. That usually speeds things up.
Verification reviews can take a few business days, but re-submitting clear documents and following up with support often resolves it faster.
Hope it gets sorted soon so your payouts can start smoothly
But the thing is that the support is not reaching out to me for my case