Problem With buy now button

I am facing an issue with the “Buy Now” button on my Shopify store. When customers click on the “Buy Now” button, they are redirected to the checkout page, but the page doesn’t load properly and instead takes them back to the main page.

Hi @nook001

Could you please share the store link with us for further checking? :heart:

Best,
Daisy - Avada Support Team.

Hi @nook001 , kindly provide your store URL please and if it is password protected, please share the password as well. Thanks

Hi,

Do you try on browser without cache?

If it’s still not working you can check code if you did customize js for it before.

https://www.nookpret.com/

https://www.nookpret.com/collections/zeenat (The Buy Now button is only working on this collection and not on any other collection)

Sir I found the issue all product default quantity is 0 but only the collection zeenat products quantity is 1… How can I change the default quantity

Hi @nook001

Upon checking, the default quantity from the Product page = 0, then when you click on “buy it now”, it will redirect you to the Home page. Because there is no problem in the checkout page to buy.

This is beyond our field, you should better contact theme provider for further information regarding this problem.

If you can change the default quantity in the product page into 1, then it will be resolved.

Hope you can kindly understand. Thank you!

Daisy - Avada Support Team.