A user reported that the Ella 6.5 theme’s main menu and search icon become unresponsive on iOS devices connected to WiFi, though they work properly on 4G and Android. The delay can last nearly a minute or fail entirely.
Troubleshooting attempts:
Root cause identified:
The issue stems from iPhone’s “Hide IP Address” privacy setting. When this feature is enabled, the menu becomes unclickable. Disabling it restores functionality.
Current status:
While the original poster resolved their personal testing issue by adjusting iPhone settings, another user questioned how this translates to a customer-facing solution, since store owners cannot control visitor device settings. The practical resolution for preventing customer-side issues remains unclear.
It seems that the issue is with the CDN, most likely is being blocked my internet service provider (Orange Triple Play), I tried it at different locations with the same provider, always the same issue, with other hosts there is no issue.
Do you know how to fix this issue?