Hello,
Two days back I wanted to end my shopify plan and I could not log in so I thought it was already canceled. But today I got charged for monthly subscription. Is there any chance of refund as I don’t see the problem on my side when I didn’t forget to end it, I just could not get in shopify to cancel the plan.
Thanks
Hey @elstacho !
Thanks for posting in the Shopify Community with your question!
I am sorry to learn that you were unable to deactivate your Shopify account. I understand that you also wish to receive a refund for the invoices last billed.
Can you tell me what happens when you try to log in? What issue are you facing, is it a password issue or something else?
In regard to refunds, as per our terms of service here section 5, part 10, Shopify does not provide refunds. However, that being said, you can reach out to our live support here to get help closing your store and to discuss a refund. While I cannot guarantee a refund, that would be the best place to ask, as we cannot access or authenticate you on your Shopify account via the forums.
It’s disappointing to hear that you would like to close your shop and cancel your account. Was there something that you would like to do but unable to do so? We are here to help you grow your business, so please don’t hesitate to voice out your concern and rest assured that we are here to help you out.