my page has a loading problem when the user from the facebook ad lands on the site. the product image shrinks and zooms in a few seconds every time you scroll up or down the page, can you help me please?
Topic summary
A user reports a loading issue on their Shopify store (tilma.it) where product images shrink and zoom repeatedly when visitors arrive from Facebook ads and scroll the page.
Troubleshooting Steps:
- Support team requested a screen recording to reproduce the issue
- User provided video documentation via files.fm link
Resolution Status:
The issue remains unresolved. After technical review, the Avada Support Team determined they cannot fix this problem and recommended contacting the Dawn theme developers directly for further assistance.
The problem appears specific to the Dawn 14.0.0 theme and may require theme-level code modifications to resolve.
Hi @lf_2
Would you mind sharing the store link so that we can provide you with a suitable solution?
Looking forward to hearing from you soon. Thank you!
Best,
Daisy - Avada Support Team.
Hi @lf_2
Not sure if you received my message? Could you share the store link so we can provide you with a suitable solution?
Looking forward to hearing from you soon. Thank you!
Best,
Daisy - Avada Support Team.
tilma.it
thank you very much for your help
Hi @lf_2
Could you please share the screen recording from your end so we can investigate it further? Since I can’t produce the error you are encountering,
You can use this tool to make a screen recording: https://www.loom.com/
Looking forward to hearing from you soon. Thank you!
Best,
Daisy - Avada Support Team.
Happy New Year. thanks for your time, did you get the video?
Hi @lf_2
Sorry for this delay in getting back to you. I have already checked it with our technical team, they confirmed that they can’t handle this issue. You might need to contact theme development for further checking on the problem.
Hope you can kindly understand. Thank you!
Best,
Daisy - Avada Support Team.