PROBLEM with images between shopify and instagram

Store Design
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Topic summary

Product images sent from a Shopify store to Instagram Shop are appearing as square (1:1) assets with a solid white background/padding, even though the original images have no white background. Instagram’s “fill content” setting doesn’t help because the source images coming from Shopify are already cropped to 1:1 with white fill.

Attempts made: adjusting Instagram image display settings (no change). Replacing images directly on Instagram (gets overwritten on the next Shopify–Instagram synchronization). The poster asks if it’s possible to sync only product information and not images.

Key terms: 1:1 = square crop; synchronization = automatic updating of product data/images from Shopify to Instagram.

Media is central: attached screenshots illustrate the white background issue.

Current status: no solution provided in the thread. Another participant reports the same problem and asks whether a fix was found. The issue remains open with unanswered questions about controlling image sync behavior.

Summarized with AI on January 15. AI used: gpt-5.
1

Hi, I’m working with shopify and instagram here: https://aranyovictoria.com/ and IT @Victoria_13 .aranyo

I connect the shop and everything works fine but the images in instagram appears in this way: IMAGE1. (with a white background inside them)

image1.jpg
image1.jpg360×800 56.4 KB

I tried to change the fill content image configuration from instagram but doesn’t do anything because the source of the image from shopify its already cropped to 1:1 with a solid white background. As you can see here https://acortar.link/eTCOZA or in IMAGE 2:

image2.jpg
image2.jpg1603×963 119 KB

My original image doesn’t have that background and I want to see the product images in instagram shop in a normal way, content fill the square, not with solid white background.

Do you know a way to solve that?

I tried to change the images directly from instagram but when shopify and IT sincrhonize again, appears wrong again. Maybe theres a way to sinchronize just the information but not the images?

I dont know how to solve that,

Thank you.

2

I am having the same issue, did you ever find a solution?