Hello Everyone,
I have tried to log into my account for live chat I can login but I can’t access live chat it comes up with an error I will upload the photo. The second problem is that I can’t get the shopify pin so support can access my account for billing purposes. I will also upload a photo for that. I have tried multiple websites incognito modes and different internet providers and cleared internet cache but nothing has worked has anyone
Hi, @bellev .
I’ve tested our contact options and wasn’t able to replicate the issue you’re seeing on your end. It seems to be functioning as intended for me, so it may be a cache-related issue here that you’re experiencing.
Can you try and use another browser, when accessing our Help Center? For example, if you’re using Safari, you can try to use Chrome or Firefox to see if that’ll make a difference. I also recommend trying on another device, such as your mobile or a tablet, so that we can rule out any device-specific issues too.
Let me know how you get on with this.
Hello @Kimi_2 ,
I have tried your suggestions and have no success. I have two shops and they are linked to the same email. My other shop works and I am able to get a pin on the same browser but the other does not so it would not be the solutions you mentioned but the shop has the problem itself. Any other advice you can give me would help.
Thanks.
Thanks for the added context, @bellev . Very odd to hear that our pin authentication works for one store and not the other.
Have you previously and successfully contacted our live support team on the store that is currently facing issues with our contact methods? If you have, you should be able to locate one of your previous support tickets in your inbox. You can reply to that support ticket, and this should send your message as a new ticket to our live support team’s email queue.
Appreciate the update, @bellev . Feel free to let me know via this thread if you haven’t heard back from our support team in a while. Keep in mind that response times do vary, depending on which team is handling your request currently. But in case you haven’t heard back at all after an extended period of time, we can look into and figure out your next best steps.
Hello Kimi,
To this date I am still having the same problem with this and I unable to get the pin. My other two shops work totally fine.
Can you help with this?
