Problem with product images on storefront

Topic summary

A user deleted product images from Shopify’s media section, but the images continue to appear on the storefront despite clearing browser cache.

Current Status:

  • The store URL has been shared: shopcrystalcharm.com
  • Multiple community members are ready to help but are waiting for the storefront password to investigate further
  • The store appears to be password-protected, preventing helpers from accessing it

Next Steps Needed:

  • User needs to provide the storefront entry password so community members can examine the issue and identify why deleted images persist on the live site

The discussion remains open and unresolved, pending access credentials.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.

@Crystal3

prvided the store URL !

Thanks!