Problem with snapchat connexion

Shopify Apps

Topic summary

A user is experiencing persistent connection issues with the Snapchat app integration in Shopify. The app displays an infinite loading screen and fails to connect properly.

Troubleshooting attempts made:

  • Created new connections
  • Tested on multiple devices (phone and tablet)
  • Uninstalled and reinstalled the app
  • None of these solutions resolved the issue

The user has shared a screenshot showing the loading problem and is seeking assistance from the community. The issue remains unresolved with no responses or solutions provided yet.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Screenshot 2025-04-13 at 18.58.40.png
Screenshot 2025-04-13 at 18.58.40.png2404×466 11.1 KB

Hello everyone,

I try everything but it’s doesn’t work. new connexion, on a phone, on a tablet, desinstalled, reinstalled, nothing work.

Someon can help me on this probleme with the snapchat app, charging undefinetly.

Thanks a lot
Eugene