On Sunday the 3rd, customers in Nigeria (my major market) using the 2 major mobile carriers MTN and Airtel have been unable to access my website and a few other Shopify websites too. No one has been able to give an explanation or fix. I decided to day to try a new store, and it is working well. I am…

Alright @Jeraz101 , From your namecheap dashboard, select domains and click on the domain you have issue with. Go to Advanced DNS under records where you have type: A host: [email removed] and the Shopify IP address. change it from A to CNAME leave [email removed] as it is then change the I…

Thank you so much. It is disappointing that @Shopify_77 is just ignoring the problem, why collect our money and not help when there is an issue that is crippling businesses?

Hi Ademide, have you redirected the URL? Is it working?

I’m having the same issues in Nigeria as well. Apart from opening a new store, any fix for this?

Hey folks! Thank you for sharing your feedback here about this issue you are having with customer’s visiting on certain internet providers from Nigeria. I don’t have any specific insight into this issue but I do want to make sure it is being properly investigated and all due diligence from our end i…

Can you help us fix this issue ASAP or at least give us a temporary workaround. My site has been offline since 6 days now and we have lost a lot of revenues

Hello Shay, I have found a temporary workaround, but it may not work in the long run. My ticket number is 46344783. I tried to open a new store, which would have worked, but got stuck when I could not move my subscription to it. (I am still waiting on the promised response from the finance guys) It…

Hey, @Jeraz101 . Thank you for following up with the ticket number. It looks like your ticket is in the right place, and we’d recommend keeping an eye on your inbox for the next steps. It’s important to note that we’re unable to access merchant accounts via the Shopify Community, so we’d encourage…

Is this problem still ongoing? I had to use a temp fix and Shopify is yet to respond.

Problem with Some Shopify stores in Nigeria

Shopify Discussion

Jeraz101 March 16, 2024, 8:39am 13

Ticket number: 46309231

Topic		Replies	Views
My shopify store's domain not opening in my country, opens in european and north american countries Shopify Discussion sales-channels	68	1076	August 3, 2025
Impossibile visualizzare il negozio online Discussione su Shopify	81	817	November 26, 2019
Loja não está sendo acessada. Problemas com conexão Perguntas técnicas frequentes	11	118	May 31, 2022
Error: Your domain has a Cloudflare Proxy, which is not supported by Shopify Store Design css , metafields , troubleshooting , html	0	102	October 11, 2024
Proxy Cloudflare Questions et réponses sur des sujets techniques migration	11	208	October 20, 2024

Problem with Some Shopify stores in Nigeria

Related topics