Hey, @Jeraz101 .
Thank you for following up with the ticket number.
It looks like your ticket is in the right place, and we’d recommend keeping an eye on your inbox for the next steps. It’s important to note that we’re unable to access merchant accounts via the Shopify Community, so we’d encourage getting in touch with our live support team if you’re still experiencing any issues with accessing your site.
If you’d like to get an update on your ticket, then please visit the Shopify Help Center and login to your account to connect with a Support advisor.