On Sunday the 3rd, customers in Nigeria (my major market) using the 2 major mobile carriers MTN and Airtel have been unable to access my website and a few other Shopify websites too. No one has been able to give an explanation or fix. I decided to day to try a new store, and it is working well. I am…

Alright @Jeraz101 , From your namecheap dashboard, select domains and click on the domain you have issue with. Go to Advanced DNS under records where you have type: A host: [email removed] and the Shopify IP address. change it from A to CNAME leave [email removed] as it is then change the I…

Hey everyone! This should help, although it requires a bit of technical knowledge. Create a Free Cloudflare Account: We’re using Cloudflare because most hosting services (like those using cPanel) don’t allow the required changes to be made directly. Create your Cloudflare account. Add your site …

Wow @idrisetti , thank you so much. Changing from A to CNAME and pointing to my store address rather than Shopify’s IP worked like magic. I didn’t bother signing up for cloudfare, it worked fine on namecheap after the dns update

@kvngosas I am using namecheap as well. can you please write down the steps you took in namecheap to achieve this?

You’re welcome! Happy to help :grinning_face:

@kvngosas Thanks very much, I appreciate. Just responding now because of the time difference. Do have a wonderful day.

I figured this out after weeks of not knowing what to do. I can say for a fact that it has been frustrating. I have had to update my website to mystore.myshopify.com which is really long

Am trying to do this because I have the same issue but I can’t change the test from “a” to CNAME, please help

Hello, Please were you able to resolve this? I have the same inability to switch from A to CNAME My domain registrar is whogohost

How did you fix the issue, currently facing the same issue , I ran Facebook and instagram ads and I had good CTR and CPC with no sales then I was like what could be the problem bcos I got so many clicks then I decided to visit mai site gbam the site is not opening, I just wasted cash on adverts not …

Hi there, Halliman. Thanks for taking the time to follow up on this thread! I recommend that you reach out to our Support Team via our Help Center so we can authenticate you and access the information we need to properly troubleshoot this issue for you. This could be related to the ISP that some of …

Problem with Some Shopify stores in Nigeria

Shopify Discussion

ademide July 20, 2024, 7:49pm 40

See what @kvngosas shared please. Hope it works for you. A domain name change might help too.

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Problem with Some Shopify stores in Nigeria

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