Hi @ademide check this thread https://community.shopify.com/post/2477267
you can reach out to the owner from their website.
Topic summary
Nigerian Shopify store owners using MTN and Airtel networks have been unable to access their websites since early January. The issue affects multiple stores and appears related to these ISPs blocking Shopify’s IP address 23.227.38.65.
Root Cause:
- MTN and Airtel have blocked the specific Shopify IP address (23.227.38.65)
- Affects stores with DNS A records pointing to this IP
- Issue persists for over two weeks with limited official response
Working Solutions:
- Change A record to CNAME: Instead of pointing to Shopify’s IP (23.227.38.65), change DNS record type from A to CNAME and point to your-store.myshopify.com
- Update IP address: Change A record from 23.227.38.65 to 23.227.38.72
- Use Cloudflare: Route domain through Cloudflare’s free service with proxy enabled for better reliability
Merchant Frustrations:
- Shopify support provided minimal assistance, often redirecting to ISPs or Cloudflare
- Annual subscription holders cannot transfer plans to new stores
- Significant revenue losses reported
- Merchants express disappointment over perceived regional prioritization differences
Multiple users confirm the DNS/IP solutions work effectively across different domain registrars (Namecheap, WhoGoHost).
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