On Sunday the 3rd, customers in Nigeria (my major market) using the 2 major mobile carriers MTN and Airtel have been unable to access my website and a few other Shopify websites too. No one has been able to give an explanation or fix. I decided to day to try a new store, and it is working well. I am…

Alright @Jeraz101 , From your namecheap dashboard, select domains and click on the domain you have issue with. Go to Advanced DNS under records where you have type: A host: [email removed] and the Shopify IP address. change it from A to CNAME leave [email removed] as it is then change the I…

I am so glad someone else is saying this. I know of 2 other stores with the same issue. Support does not know what is going on, they keep giving me the run around, one person did say it has something to do with Cloudflare and asked me to call them… I don’t understand why I should call Cloudflare for…

We are having the same issue: bankekuku.com

It is super frustrating how Shopify is dancing around this problem… I am so disappointed. I found a work around, which is to open a new store, but I pay annually, and they are refusing to move my subscription to the new store, so I am still stuck as I can’t afford to let go if it, it should expire i…

Hi @ademide check this thread https://community.shopify.com/post/2477267 you can reach out to the owner from their website.

Hello Ademide This is a quick temp fix . Unfortunately, it requires a little bit of technical knowledge. If your domain is routed through Cloudflare, what you can do is set up a Redirect rule pointing from your shopify domain name to your shopify subdomain . eg mystore.com → mystore.shopify.com S…

Thank you so much. It is disappointing that @Shopify_77 is just ignoring the problem, why collect our money and not help when there is an issue that is crippling businesses?

Hi Ademide, have you redirected the URL? Is it working?

I’m having the same issues in Nigeria as well. Apart from opening a new store, any fix for this?

Hey folks! Thank you for sharing your feedback here about this issue you are having with customer’s visiting on certain internet providers from Nigeria. I don’t have any specific insight into this issue but I do want to make sure it is being properly investigated and all due diligence from our end i…

Problem with Some Shopify stores in Nigeria

Shopify Discussion

ademide March 14, 2024, 2:06pm 7

Thank you so much, I will get to work on this right now. I am grateful.

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Problem with Some Shopify stores in Nigeria

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