Hi, I’m having a problem with the Theme Editor. I want to change the design of the Payment and Customer Accounts page, for example, change the logo or change a button from red to blue. When I apply any changes and save, it works fine.
The problem is that if I refresh the page, the previous changes reappear, so saving is useless. If I check the published site, obviously nothing has changed; it always has the same design.
PS: I tried chatting with support by waiting in the queue, and when it’s my turn, the “Start Chat” button doesn’t work (it says, “There was a problem starting a chat with an advisor. Please try again.”). I’m frustrated!
If your changes aren’t saving, you might be editing a draft theme instead of your live one, or the branding settings in Settings > Checkout are overriding your customizer edits. Ensure you are checking the live site after saving in the correct theme version.
To fix the refreshing issue, clear your browser cache or use an Incognito window to rule out a local browser conflict. Since the support chat is failing, try disabling any ad-blockers or using a different browser to get through the queue.
The problem was that the owner had restricted some of my permissions, including the general store settings: Settings > General (where you can modify Branding settings).
He enabled the permission, and now in the Theme Editor, I can make the adjustments and they save without any problems.
So YES, it’s a platform error for not indicating that you can’t edit those settings due to permission restrictions.