Problem with unshow review in related products with tydal reviews

Store Design

Topic summary

A user is experiencing display issues with Tydal Reviews app specifically in the related products section. The review stars and ratings fail to render properly, though they display correctly on product and collection pages.

Technical Details:

  • The review element appears to be present in the code but has incorrect dimensions
  • Pressing F5 (refresh) occasionally makes the reviews display correctly
  • Tydal support has been unable to identify the root cause

Current Status:
The issue remains unresolved. The user has shared screenshots demonstrating the problem and is seeking suggestions from the community.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I have a problem with the tydal review application and the related products, the stars / reviews are not displayed. They are displayed well on my products or collection. The line seems to be present but the dimensions are wrong it seems to me. Support could not find the origin of the problem.

Mocket_0-1733078363284.png
Mocket_0-1733078363284.png365×488 74.4 KB

Mocket_1-1733078482364.png
Mocket_1-1733078482364.png335×126 4.47 KB

Sometimes, when i press F5, that works…

Mocket_2-1733078598248.png
Mocket_2-1733078598248.png376×136 9.47 KB

Do you have any suggestion ?

Thanks