Problematic scroll on iOS devices

Store Design
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Topic summary

A Shopify store using the Dawn theme (v15.0.2) experiences an issue where scrolling down the homepage on iOS devices causes the page to jump back to the top unexpectedly.

Potential causes identified:

  • Safari address bar positioning (top vs. bottom)
  • Navigation method (back button vs. swipe gesture)
  • JavaScript or third-party app conflicts
  • Outdated theme version

Suggested troubleshooting steps:

  1. Move Safari address bar to bottom (tap “aA” icon → “Show Bottom Tab Bar”)
  2. Use swipe-from-left gesture instead of back button for navigation
  3. Temporarily disable custom apps/scripts to isolate conflicts
  4. Update Dawn theme to latest version
  5. Test across multiple iOS devices to confirm scope

The discussion remains open with no confirmation yet on whether these solutions resolved the issue. If problems persist, contacting Shopify Support or the theme developer is recommended.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello Shopify Community,

We’ve noticed that when we scroll down on our home page using iOS devices that after a point we are transformed back to the beggining. Any ideas on how we can fix this?

our page: jacqueshermes.com we use the Dawn theme (version 15.0.2)

Thank you for your time,

Jacques Hermes team

2

Hi @JH_TECH

I am from Mageplaza - Shopify solution expert.

Your issue where the homepage on jacqueshermes.com scrolls back to the top on iOS devices could stem from a few common causes related to Safari on iOS and how Shopify interacts with the Dawn theme. Below are some common reasons and how to fix them:

Common Causes & Fixes

  1. Safari Address Bar Setting on iOS
    On iOS, if the Safari address bar is placed at the top, it can cause the page to scroll back to the top when using the “Back” button. Switching the address bar to the bottom can help avoid this issue.
    (Source on Reddit)

How to fix it:

  • Open Safari.
  • Tap the “aA” icon on the left of the address bar.
  • Select “Show Bottom Tab Bar”.
  1. Use Swipe Gesture Instead of Back Button
    Some users report that using the swipe-from-left gesture to go back to the previous page preserves scroll position better than tapping the “Back” button.

(Discussion on MacRumors)

  1. JavaScript or App Conflicts
    Certain JavaScript code or Shopify apps (e.g., Shopify Inbox) have been reported to cause scroll-jump issues.
    (Shopify Community Thread)

What to do:

  • Try disabling custom apps or JavaScript temporarily and see if the issue persists.
  1. Update the Dawn Theme
    Make sure you’re using the latest version of the Dawn theme. Shopify often releases bug fixes and improvements in newer versions.
    See Dawn Theme Releases

Recommended Actions

  1. Move the Safari address bar to the bottom, as explained above.
  2. Use swipe gestures instead of the back button when navigating.
  3. Temporarily disable third-party apps or custom scripts to isolate the issue.
  4. Update the Dawn theme to the latest version.
  5. Test the behavior on multiple iOS devices to confirm if the issue is device-specific.

If none of these solutions resolve the problem, you may want to contact Shopify Support or the theme developer for deeper troubleshooting.

Please let me know if it works as expected

Best regards!