Hello,
I have installed a custom app on a store while it uses the default domain shopify offers (mystore.myshopify.com) , and after the domain is changed, the app I made is not working properly as it did before anymore.
Would you have solution ?
I tried to re-install the app but the problem still persists.
Thank you
Hello, @fanoabl .
Elias here with Shopify Support. Thank you for reaching out.
I understand you’ve installed a custom app and the app was initially set up with your Shopify URL (shop.myshopify.com). However, the app stopped working after you’ve changed the store’s domain. If reinstalling the custom app didn’t resolve this issue, then it’s possible the app is linked to your Shopify URL somewhere in the app’s settings. Have you checked over the app’s settings for any domain-related settings?
Since this is a custom app, our ability to support the troubleshooting can be limited as we don’t have access to these apps. Nevertheless, the app developers are always available to assist you as well. Have you tried reaching out to the developer about this issue yet?