Problems with iDeal & Bancontact (Shopify Payments)

Payments + Shipping & Fulfilment

Topic summary

Multiple Shopify merchants are experiencing critical payment processing failures with iDeal and Bancontact through Shopify Payments, resulting in significant revenue loss—one merchant reports nearly 50% of daily revenue affected.

Key Issues:

  • Customers receive errors at checkout when attempting to complete orders
  • Errors appear as “PROCESSING_ERROR” with no detailed information from the gateway
  • Problems have persisted for days to weeks with intermittent occurrence
  • Abandoned checkout rates have increased substantially

Support Response:

  • Shopify Support has been unhelpful, reportedly blaming bank connections on the customer side
  • One merchant was directed to contact iDeal directly, despite having no direct account with them
  • No error details from banks are displayed in Shopify’s system, making troubleshooting difficult

Current Status:

  • The issue remains unresolved
  • Affects primarily Netherlands-based merchants and those selling to Dutch customers
  • One user suggests trying Stripe as an alternative solution
  • No official fix or timeline has been provided by Shopify
Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Dear Shopify Admins & Users,

Out of the 11 Abandoned Checkouts today, a lot of them receive errors while checking out. It seems that the customer can’t checkout and receive errors on the Checkout page when finishing their order.

I am not the only one with this problem since I am communicating with a lot more Shopify merchants that are using this payment methods; iDeal & Bancontact (Shopify Payments).

Is there any solution for this problem (See the attachments)
Since this error effects almost 50% of my daily revenue.

Would love to get some help on this urgent matter!

12 Likes
2

Same problem here a lot of people get errors. i have it already for a couple of days and i lose a lot of revenue because of it.

2 Likes
3

Yes and it seems to be unresolved for a long period of time.
Not sure if the Support can do anything, the people I spoke to are having the same issues for days/weeks. No help from Shopify Support / Technical Teams whatsoever.

2 Likes
4

Yes same here no help. i always get the same reply that its the fault of the bank connection of the client.

im based in the netherlands and sell to uk but sometimes the erro comes for hours at the time and sometimes there isnt an error.

but this needs to be fixed i hear also i alot of people with this problem. and i dont see help from nowhere.

5

I got the same problem. Did somebody got a fix ?

Thanks!

2 Likes
6

I am also having trouble with iDEAL. I can see most of my customers in the netherlands try to use it but it fails every time with “PROCESSING_ERROR”, no further information provided from the gateway. Have contacted shopify support and they told me to contact iDEAL! This is a shopify product, I pay for it with shopify payments, I have no account with iDEAL so do not understand how or why I should do any further research. Shopify please fix your iDEAL gateway!!!

3 Likes
7

still the same problem here! did anybody get a fix?

4 Likes
8

What solution/app do you use for iDEAL & Bancontact.

1 Like
9

Here is new article >>> https://www.linkedin.com/pulse/streamlining-subscriptions-recurring-payments-netherlands-ud1jf

14 Likes
10

Hi, we have the same issue (although not as frequent) but the annoying thing is Shopify doesn’t show the error received by the bank. Sometimes it’s due to a too low amount on the customers side for example and they have that information. Do you know if there are developments ongoing on this side to show it?

2 Likes
11

Try a solution works with Stripe.

5 Likes