Problems with scaling on mobile - Dawn theme

Shopify Discussion

Topic summary

A new Shopify user encountered mobile scaling issues on their product page using the Dawn theme. The layout appeared distorted on mobile devices, with images and product details not displaying correctly.

Issue Details:

  • Product images weren’t scaling properly for mobile view
  • Expected behavior: large image with details positioned underneath
  • Screenshot was provided showing the problematic layout

Resolution:

  • Another user offered to help and requested store password access
  • After some back-and-forth about sharing credentials via chat and email
  • The original poster resolved the issue independently
  • Root cause: An altered page-width property in a CSS file

The discussion is now closed with the problem solved.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi.

Im new to Shopify and just started creating my website! After editing my product page I see that it looks very wonky on mobile. Anybody able to help me sort this out?

the picture should get big and all the details put under when on mobile right?

IMG_6692.png
IMG_6692.png1179×2556 382 KB

1 Like
2

Hi @HansErik

Could you share your password to view your store so I can check?

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3

Sure:) sendt it to you on the chat on the web site:)

thanks!

4

Hi @Dan-From-Ryviu

Anyway you will get a chance to look at it?:slight_smile:

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5

You have not send password protected of your store

6

Sent on email now!

7

Found the problem my self:) was a page-width in a css file that had been altered for some reason