Product Buttons

Technical Q&A

Topic summary

A Shopify store owner reports that product buttons stopped functioning approximately one week ago.

Specific Issues:

  • “Add to Cart” buttons sometimes work but product details are missing from the cart
  • “Choose Options” buttons fail to navigate/route to the expected pages

The store was previously configured and operational before these issues emerged. A Shopify solutions expert has responded requesting the website URL to investigate further. The issue remains unresolved and under initial troubleshooting.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hello Everyone,

I’m still fairly new to Shopify, and am still learning. I had my store pretty much configured for sales and about a week ago my product buttons stopped working. I’ve been trying to figure it out but haven’t had any success.

Some product buttons that say add to cart will add to the cart, however; the product details are missing. And, the buttons that say Choose Options, do not route anywhere. Has anyone else had this issue; and is so, can you please help me. Thanks in advance!

2

Hi @Adlis2024

I am from Mageplaza - Shopify solution expert.

Could you provide me with your website URL?

Best regards!