Chatting with Shopify support, I Checked if they are still the category names,
Topic summary
A widespread Shopify bug has caused product category names to suddenly change from English to Chinese across multiple stores, affecting merchants with thousands of products and variants.
Scope of Impact:
- Multiple store owners report the same issue occurring simultaneously
- Affects stores with 2,000+ products
- Only product categories are affected; other site elements remain in English
- One merchant also reported concurrent Apple Pay checkout issues, though the connection is unclear
Troubleshooting Attempts:
- Users confirmed language settings still show English
- Clearing cache/cookies, switching browsers, and restarting computers did not resolve the issue
- The problem persists across different devices and browsers
Shopify’s Response:
- Support has confirmed this is a platform-wide issue, not user error
- Developers are actively investigating and treating it as high priority
- Affected merchants will be notified via email once resolved
- No timeline provided for the fix
The issue remains unresolved, with merchants unable to add new products confidently due to uncertainty about correct category assignments.
