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Topic summary
A Shopify store owner encountered an issue where product description edits saved in the backend weren’t displaying on the live website. The problem initially occurred when editing an existing product, and later resurfaced when duplicating products to maintain formatting.
Initial troubleshooting attempts:
- Clearing browser cache and trying different browsers (Google Chrome, Safari)
- Testing on multiple devices
- Community members suggested checking for caching apps and offered to investigate with store access
Temporary workaround: The user initially resolved the issue by duplicating the affected product and successfully updating the duplicate.
Root cause identified: When the problem recurred with duplicated products, the user discovered the actual issue was related to a product variant app. The old description was stored in the first variant within the app rather than in the main product description field.
Resolution: Editing the description directly in the variant app (instead of the standard product description field) successfully updated the website display.