Inconsistent product description formatting in a Shopify store: one product (âTequila Sunriseâ) collapses line breaks into a single paragraph on the product page, while another (âWhiskey Boxâ) renders with correct line breaks as authored in the editor.
Context and evidence:
Multiple screenshots of the editor and live product pages, plus HTML views, were provided; images are central to understanding the discrepancy.
The two products use different product templates; the âindividual packsâ are display-only (not for sale).
Recent replies and guidance:
A community member noted (in Portuguese) they tried applying a solution on their own site but could not.
Official guidance: if using a Shopify-supported theme, contact Theme Support via the Help Center for help with this customization; for thirdâparty or custom themes, contact the theme developer or consider hiring a developer via Shopify Partners.
Outcome/status:
No technical fix was provided in-thread. The issue remains open, with next steps directed to theme-specific support channels.
Summarized with AI on December 29.
AI used: gpt-5.
But on the product page the description is written in a different non concise format for the single tequila sunrise.- No line breaks etc just a whole paragraph combined.. The whiskey box looks great and format is perfect See examples of both below.. What can I do for the 'Tequila sunrise format to look exactly like is is written in the product description in collection editor?
Itâs probably something so small Iâm not getting⌠Both however have different product templates⌠As the individual packs are for display only not for sale.
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That being said, if youâre using a third-party or custom theme, then weâd recommend getting support for your theme from the theme developers. If the theme developers donât offer troubleshooting or customization support, then you can also consider hiring a developer to assist you with the theme. Should you need help finding a developer, then weâd recommend taking a look at our directory of certified developers on Shopify Partners.
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