We added inventory for a previously sold out product, but it isn’t working. We are using a Klayvio Back In Stock integration so we added code to our theme.liquid file.
https://blairritchey.com/products/zip-wallet-perforated-ginger
Topic summary
A merchant added inventory to a previously sold-out product, but the item still displays as unavailable on their storefront. They’re using a Klaviyo Back In Stock integration with custom code added to their theme.liquid file.
Potential causes identified:
- Inventory levels may not be properly updated in Shopify admin
- Klaviyo Back In Stock code could be incorrectly implemented in theme.liquid
- Configuration issues within Klaviyo settings (active integration, linked product, inventory-based triggers)
- Browser or Shopify cache preventing the update from displaying
- Theme compatibility problems with the Klaviyo BIS integration
Status: The issue remains unresolved. One responder asked whether any apps are being used, suggesting further troubleshooting may be needed to identify conflicts or configuration errors.
Hi @annescafaro ,
This is Theodore from PageFly - Shopify Page Builder App.
Your Klaviyo Back In Stock (BIS) isn’t showing available inventory for a product even though you added stock. Here’s why:
- Inventory Not Updated: Double-check inventory levels in Shopify admin.
- Klaviyo BIS Code Issue: Ensure the code is added correctly to theme.liquid (refer to Klaviyo’s instructions).
- Cache Issues: Clear cache on your browser and potentially Shopify’s cache (using an app or contacting support).
- Klaviyo BIS Configuration: Verify settings in Klaviyo (active integration, linked product, trigger based on inventory).
- Theme Compatibility: Check your theme’s documentation for Klaviyo BIS compatibility issues.
Best regards,
Theodore | PageFly
Hi,
Are you using any app?