Product feedback not displaying in Shopify admin

Technical Q&A
1

Hello Shopify Team,

I have a sales channel app that makes use of the bulkProductResourceFeedbackCreate mutation to surface error messages.

Current implementation follows the latest documentation, I send the following feedbackInput:

{
  "feedbackInput": [
    {
      "productId": "gid://shopify/Product/8586973446315",
      "state": "REQUIRES_ACTION",
      "feedbackGeneratedAt": "2025-11-20T21:12:24Z",
      "productUpdatedAt": "2025-11-20T21:12:22Z",
      "messages": [
        "Needs a description."
      ]
    }
  ]
}

I receive a successful response as follows:

{
  "data": {
    "bulkProductResourceFeedbackCreate": {
      "userErrors": [],
      "feedback": [
        {
          "productId": "gid://shopify/Product/8586973446315",
          "state": "REQUIRES_ACTION",
          "feedbackGeneratedAt": "2025-11-20T21:12:24Z",
          "productUpdatedAt": "2025-11-20T21:12:22Z",
          "messages": [
            "Needs a description."
          ]
        }
      ]
    }
  },
  "extensions": {
    "cost": {
      "requestedQueryCost": 10,
      "actualQueryCost": 10,
      "throttleStatus": {
        "maximumAvailable": 20000,
        "currentlyAvailable": 19989,
        "restoreRate": 1000
      }
    }
  }
}

However, when visiting the product details for the dev product, I do not see any feedback, and the sales channel app badge does not appear yellow as it used to:

Screenshot 2025-11-20 at 5.48.02 PM
Screenshot 2025-11-20 at 5.48.02 PM2148×1402 160 KB

So, was wondering, did the documentation changed?

2

Hi @jm-offerup :waving_hand: the hoop jumping sucks but you’ll want to post over on the actual developer forums for this.
These are peer-to-peer forums and shopify support is pretty much non-existent , here and even in the help/chat docs huehuue, especially for stuff like this.

The dev forums have a waaaaaay better signal to noise ratio and higher chance of actual shopify-staff/dev interaction for api problems.
And your providing a level of detail they often need, though some request ID’s generally get ask for if you have em.
:clipboard: You can just copy/paste this posts editing-content over to the dev forum as it’s the same forum-software(discourse).