Product filter glitch and also need help with my feed

Technical Q&A
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Topic summary

A user is experiencing a product filter malfunction affecting their mobile storefront. The desktop version displays correctly, showing a “Shop All” collection with proper product filters. However, the mobile version has multiple issues:

Main Problems:

  • Deleted product types still appear in the mobile filter menu
  • The “All-Product” filter redirects to the full product page instead of the shop-all collection
  • Product filters are custom-coded using tags (format: Product_Type__Cardigan creates a cardigan button)
  • The theme doesn’t support Shopify’s native search app

Suggested Solution:
A responder recommends performing a hard refresh or clearing the browser cache on the mobile device, or testing on another device with a clean cache to verify if it’s a caching issue rather than a code problem.

The user has offered to provide theme code access for further troubleshooting. The issue remains unresolved and may require custom theme modifications to support proper search functionality.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

So this here is the computer version would look like. The Shop All shows all the products from my collection.

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But for the mobile view: it has products type which already got deleted but it’s still there and my All- Product type shows my Full product page. I want it to show my shop-all collection like the one in the desktop view, I want my mobile view to have the same product filters and Shop all collection to show as the first thing that pops up. But now my mobile view is glitched and when I created a product type and delete it, it still shows. My product filter is filtered by tags since thats how it was coded in this theme. So for the filter I’m using is Product Type__Cardigans it will create the cardigan button under Product Type. Yeah everything works on the desktop version but it is totally broken for my mobile version. Note – My theme doesn’t support the search app by shopify.

Can someone help Ill give u access to my theme code

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2

Hi @RichieL :waving_hand:

Hard refresh the browser on the mobile device or clear it’s browser cache.

Or verify behavior on another separate mobile device with a clean cache.

i.e. https://support.google.com/accounts/answer/32050

If you need a theme customized to support faceted search, aka the search & discovery app, contact me for services.

Contact info in forum signature.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.