-
Check your theme settings: Go to your Shopify admin dashboard and click on “Online Store” > “Themes”. Click on the “Customize” button next to your current theme and then navigate to the “Collection Pages” section. Check if the filters are enabled and configured properly. If not, enable them and customize the options as per your requirements.
-
Check your product tags: If the tags are not set up properly, then the filters won’t work as expected. Check your product tags and ensure that they are properly assigned to the products.
-
Check your apps: If you have any apps installed that affect the product filters, try disabling them and see if the filters start working.
-
Check your collections: Make sure that the collections in which you are trying to filter products have products that match the filter criteria.
Topic summary
Users report two critical issues with product filters in the Dawn theme:
Primary Problems:
- Only the price filter displays on collection pages; other filters (Availability, Product Type, Tags) have disappeared despite being enabled in Search & Discovery settings
- The price filter itself is non-functional—filtering by price range returns zero results, even when products clearly fall within that range
Potential Triggers:
- One user suspects the issue began after upgrading from a free trial to the Basic plan
- Another user believes they’ve hit a limit on facet attributes, noting that filters reappear when product count is reduced
- One report mentions filters missing specifically in translated (English) versions of the site
Troubleshooting Attempted:
- Clearing cache, switching browsers, and disabling ad-blockers yielded no improvement
- Standard suggestions include checking theme settings, verifying product tags, disabling conflicting apps, and confirming collection criteria
Current Status:
Multiple users confirm experiencing identical issues, but no definitive solution has been shared. The threshold for facet attribute limits remains unclear, making it difficult to restructure sites effectively. The problem appears unresolved across multiple store instances.