A user is experiencing an unwanted large white space in their product grid on collection pages, particularly on the /collections/all page. The issue persists even after disabling the “Enable filtering” and “Enable sorting” options. Additionally, the default Shopify design doesn’t appear when these features are re-enabled.
Proposed Solutions:
One suggestion involved hiding elements using the theme customizer’s “eye” icon, but this would hide the entire product grid rather than just the white space
Another recommendation targeted specific collection pages with custom code, but wouldn’t resolve the issue on the main /collections/all page
Current Status:
The issue remains unresolved. A support representative suggested completing the full store setup before making adjustments to avoid conflicts with theme code or customizations. The discussion appears ongoing with no definitive solution yet implemented.
Summarized with AI on November 1.
AI used: claude-sonnet-4-5-20250929.
Hello, I’m not sure why the “Product grid” for all of my collections/all page has a large white space that cannot be removed after turning off “Enable filtering” and “Enable sorting.” I’d like to get rid of it or at least make it the same color as the rest of the page to keep a seamless design.
I also don’t see the default Shopify design on the page after switching “Enable filtering” and “Enable sorting” back on.
Hello, although the white space is attached to the product grid, I still need the product grid to be visible in order to display all the products. This solution would hide everything instead of only the white space.
Hello, this solution would only hide the white space on specific collection pages – the main collection page (/collections/all) will still show the white space in the product grid.
I checked your concern and recommend that your store be fully set up before making adjustments, which helps avoid potential conflicts with theme code or customizations.