My image pictures are not pulling through to the emails sent to customers.
I havent changed any code on it, so no idea how to fix it.
Topic summary
Issue: Product images are not appearing in order confirmation emails. The original poster states no theme/code changes were made.
Clarifications: A request was made for the store URL. The store isn’t live yet; the poster asked if that could be affecting image display in emails.
Latest update/solution: Another participant experienced the same problem and resolved it by changing the image format. Using SVG (Scalable Vector Graphics) caused the images not to render; switching to a supported format (e.g., JPG or PNG) fixed it. A Shopify help link listing supported image formats was provided.
Outcome and status: A concrete fix was identified (avoid SVG; use supported formats). It’s not confirmed whether the original poster’s case is resolved. Whether a non-live store status affects email images remains unanswered.
Hi,
Can you share your store url
Hi
Store isnt live yet, im still designing and testing. Will that make a difference
Same problem here…any solution found?
Solved…in my case the problem was caused by the image format i was using (SVG). The supported formarts are here https://help.shopify.com/en/manual/online-store/images/theme-images