Product Image not showing on my website

Topic summary

A user is experiencing an issue where product images are not displaying for newly uploaded variants on their Shopify website. The images appear blank or white instead of showing the uploaded product photos.

Troubleshooting attempted:

  • The user confirmed they have added images to the affected variants
  • Another participant suggested verifying the image assignment to the specific variant
  • Recommendation made to test with the original theme version to isolate whether it’s a theme-related issue

Current status: The problem remains unresolved and appears to affect multiple new variants on the site.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.

Hello I need help please,

I have uploaded some new variants on our website and all of sudden, I am unable to see product pictures for all the newer variants. Please see below link and image for reference.

Thank you !

https://algreenproducts.com/products/curved-vase-planter?variant=49172478230808

@algreenproducts Have you added the image to that variant?

Yes, I have added images for that variant, but the image is showing as blank/white.

Try checking with original version of theme.