I reordered the images for my products and get the “media order saved” pop-up but I am finding that the media order updates correctly on desktop, but not on mobile. When viewing my website on a desktop computer, the media order correctly matches the order I have set in Shopify. But when viewing on mobile the product image order is completely different. Yes I have tried clearing all browsing data and viewed on different mobile browsers (Chrome, Edge, Safari) but the problem persists. Has anyone else encountered this problem and found a fix?
Topic summary
A user is experiencing an issue where product image order displays correctly on desktop but incorrectly on mobile devices.
Problem Details:
- The “media order saved” confirmation appears when reordering images in Shopify admin
- Desktop view shows the correct image sequence
- Mobile view displays a completely different order
- Issue persists across multiple mobile browsers (Chrome, Edge, Safari) even after clearing browsing data
- The problem affects all products in the store
Current Status:
- A support representative has requested the store link and password to investigate and suggest a solution
- The user has provided an example product URL for review
- No resolution has been reached yet; the discussion remains open and awaiting technical analysis
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Hi @TiVa-23 ,
Can you kindly share your store link (with the password, if any) with us? We will check it and suggest you a solution if possible.
It happens on all of my products, here is one example (media order is correct on desktop, but not on mobile):
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