Product Image Slider Thumbnail moves down hiding header

Store Design

Topic summary

A user reports an issue where clicking product thumbnail images in their image slider causes the page to scroll down slightly, hiding the site header. The problem occurs on Encorejewellery.co.uk.

Visual Evidence:

  • Two screenshots demonstrate the header visibility before and after clicking thumbnails
  • The page shift is noticeable enough to obscure the site header

Technical Cause:

  • A click event is interfering with the page scroll behavior
  • The issue requires examining the theme code to resolve

Resolution:

  • After initial communication difficulties about private messaging, a developer (TheScriptFlow) successfully fixed the issue by modifying the theme code
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

When clicking on the next product thumbnail image it moves the page down slightly. I don’t want it to do this. I have attached images showing what the first image is like and then how the page moves down slightly hiding the site header when clicking the next image on the thumbnail. My site url is Encorejewellery.co.uk

Thanks

IMG_2042.png
IMG_2042.png1170×2532 194 KB

IMG_2043.png
IMG_2043.png1170×2532 307 KB

2

In order to fix it I need to take a look in your theme code and then I can fix it. Because click event disturbing the scroll.

So please reach me out directly. Thanks

3

Hi, can you message me please

4

You can p/m me because I am unable to message you.

5

I did it.