Product image thumbnail not showing in admin order details page and email orders

Topic summary

Product thumbnails are failing to display in two specific locations:

Affected Areas:

  • Admin order details page
  • Order confirmation emails

Working Correctly:

  • Product images display properly on the main website
  • Product pages show images without issues

Technical Details:

  • User is running version 0.4.41
  • Currently using the Debut theme
  • A screenshot was provided showing the missing thumbnail issue (dated 2024-10-03)

Status: The issue remains unresolved with the user seeking suggestions for a fix. This appears to be an isolated display problem affecting only backend/email contexts while frontend functionality remains intact.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.

For some reason the thumbnail for the products in the admin order page is not showing, and the order email as well. Images are working fine on the website and products page (thumbnail).

Any suggestions?

Currently using Debut the


me version 14.4.0