Product Image Zoom Issue – Cannot Zoom Out

Store Design
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Topic summary

A Shopify store owner reports a product image zoom malfunction where images cannot zoom out once activated—the zoom function stays locked and won’t deactivate.

Issue Details:

  • Affects product pages (example provided: baby hygiene gift set)
  • Zoom-in works but zoom-out/deactivation fails

Response & Solution:

  • The store uses the Refresh theme, which lacks native zoom in/out functionality
  • A custom implementation is required to add this feature
  • Recommended solution: integrate the lightgalleryjs library to enable proper zoom controls

Status: The issue remains unresolved and requires custom development work to implement the missing zoom functionality.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hello

I have an issue with the zoom on product images in my Shopify store. When clicking on an image, it is impossible to zoom out. The zoom remains active and won’t deactivate. Do you have a solution, please?

page product : https://coconbypharell.com/products/coffret-hygiene-pour-bebe

thanks !

2

Hi,

I checked your store using Refresh theme on demo theme Shopify it not support that feature too, so you cannot use it.

To do Zoom In/Out you need customize feature again.

You can refer this lib: lightgalleryjs