Product Images auto filing in borders

Retired Boards Appdev Store Design
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Topic summary

New product images in the Dawn theme are showing white borders within product cards, whereas earlier uploads displayed fully in a portrait aspect. Changing theme settings hasn’t affected the issue, raising the question of image sizing versus a hidden setting.

Likely cause: image size/aspect ratio mismatch. Product cards (the clickable product tiles in collections) often enforce a consistent aspect ratio; when an image doesn’t match, the theme may pad with white borders to fit the container.

Recent action: a responder suggested it’s probably image sizing and requested the store URL to inspect the implementation.

Status: Unresolved/ongoing. Next step depends on sharing the store URL for further troubleshooting. Key open questions: whether a theme setting controls image fit/crop for product cards, or if consistent image dimensions are required to avoid padding.

Summarized with AI on December 29. AI used: gpt-5.
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Hi help,

I created my site recently and upon initial set up when I uploaded images for current products all images displayed fully in the portrait aspect on Dawn Theme.

Now it seems if I upload a new product with an image file, the product image on Shopify will display a white border to fill in around the image for the product card. Is this because the image sizing is incorrect or is there a setting I am missing?

It doesn’t seem to be related to the Theme Settings for when I change these, it has no effect.

1 Like
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Hi @LauraGoodsonArt

POssibility it will be image siszing. Can I take a look in you store, would you mind to share your store URL? Thanks!