Product Images hosted on Shopify suddenly missing

Topic summary

A Shopify store with over 10,000 products is experiencing a critical issue where product images have suddenly disappeared from most listings, despite no recent changes being made to the site. The store has been forced to shut down since a shop without images cannot effectively sell products or support marketing efforts.

Key Details:

  • The problem affects the majority of the product catalog
  • No configuration changes were made prior to the issue
  • Store URL provided: naviarepair.dk

Current Status:

  • Another user reports experiencing the same issue with hundreds of missing images
  • The discussion remains unresolved with no solution identified yet
  • Participants are seeking confirmation if anyone has found a fix
Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.

We have huge problem. We have +10.000 products, and suddenly the product images are missing on some of them (most of them).

Does anyone have an idea what might be wrong? We did not change anything, and we’ve been forced to shut down all marketing etc. since a shop with no images does not sell anything..

@ThomasKC Hope you are doing well.

Could you please share your store URL? so can check the issue

Ofcourse - sorry it was missing. The url is navipair.dk

Thank you.

This just happened to me… hundreds of images, just… gone. Did this get resolved for you?