Product images not showing for anyone with access to shopify admin but is available to everyone else

[UniversalTruck]

Hi, I’m having a strange issue and am wondering if anyone has has this problem. For some reason myself and my coworker that do the development for our online store cannot see the product images on our own website.

When I log in on my personal laptop that isn’t work related I have no problem seeing the images. I’ve tried this with multiple computers and as long as the computer hasn’t logged into shopify, it can load the images no problem.

Has anyone experienced this?

Universal Truck Parts Shop

[Erin_1]

Hi, @UniversalTruck . I’m happy to look into this with you! I just have a few questions to make sure I’m accurately understanding what’s happening so I give you helpful advice.

• When did you first notice that you couldn’t see your product images?
• Is this happening with all product images or only some of them?
• If you log in to your Shopify admin on a device where the images are displaying correctly, do your product images disappear or does it continue to work?

I took a look at your online store and I was able to load your product images as well. Since this is only happening on certain devices it’s likely that there is something local going on — that is, something relating to the browsers, devices or networks being used when you’re on your work devices. To fix this I recommend trying the following troubleshooting steps:

• Clear the cache and cookies on your current web browser, then completely restart the browser.
• Ensure the web browser being used is up-to-date with the latest version.
• Double check that you’re using a browser that is supported by Shopify.
• Ensure the web browser’s cookie settings are enabled.
• Ensure that pop-ups are not being blocked on the web browser.
• Try deactivating any browser extensions and add-ons you have as these can change how webpages look and function.
• Try with another internet connection (for example, switching to a cellular network on a phone, rather than WiFi).
• Ensure there are no firewalls or VPNs enabled on the device or network, as these can also interfere. If using a VPN, try setting it to another location, or switching it off.

If it’s still not working after this, let me know! I also recommend that you reach out to our live support team here. We can’t see your account information over the Shopify Community, but if you speak with us there we can review this with you in more detail. You can follow these steps to request support:

1. Start on this page.
2. Log in to your account.
3. Select the topic most related to your question or problem
4. Continue to the support options listed under the suggested articles and guides.

Please let me know if you have any questions!

[GemPages]

Hello @UniversalTruck ,

I’ve checked it and this work is normally.

You can send me a video or image of the bug then I can check it for you.

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team