Hi there.
I am the host of www.arkoutlet.shop and my product images do not show on the mobile in-app version of my website once you select the product on the product page (image below).
Page view upon selecting the first product
The product image does not show at all once you select the product on the listing and as you will also see, most of my select options are pitch black.
How do I solve this issue?
Hello Khanh,
Thank you for the reply. The issue happens when you open the shop as an in-app popup so say you visit my Instagram account on mobile:
Then follow the link for it to be an in-app popup, if you navigate the website and go on a product it is not visible. So, whenever someone visits my page from the instagram app (say, after looking at the marketing we will post once the shop opens) they will see the same empty page upon visiting the product.
Do you see the issue? Will the solutions you gave still help on in-app popup browsers?
Hi Khanh,
Thanks for checking out the issue.
I tried it on a different mobile device and the problems persisted.
So I changed my theme from Horizon to the Dawn theme and the product listing became visible.
I checked and we don’t have Custom CSS.
I don’t want to change our theme to Dawn as it would take a long time to edit and sync the information to make it look good on the Dawn theme.
How do I solve this issue for the Horizon Theme?
