Hello,
I have more than 500+ pet products on my online store “abbysmagic.com” based in India.
Everything was working well and so my business was almost in the automated zone, where things were very smooth.
Yesterday, I happened to check the inventory to check the stock I have and other reports but to my shock, all my product cost/value got reset to INR.0 except just 4-5 products.
The inventory holding limit which was in few Lakhs got changed to few thousands and now I am stuck as to how can I rollback?
And in the first place, being a non technical person I want to know what made this happen and how?
I really need help in sorting this as my whole business is affected due to this and made other decisions are on hold due to that. Would appreciate a quick help from you. Thanks.
Regards,
Hey,
I can help you in this case.
We can easily check activity of a product to know which affects it and when. And also did you make any currency related changes in store level.
This is Padmapriya from India, having 8+ years of experience in Shopify.
Give me a opportunity to serve you.
In this case we might need store access
Thanks in Advance
I have requested store access for products and apps. To check recent activity on the products, If you accept that then we can step in forward.
Thankyou
Padmapriya A
oxifytech@gmail.com
We have done the needful. Please look into the store and let us know, what went wrong due to which the INR. cost of all products except few were reset to ZERO “INR.0”
We have done the needful. Please look into the store and let us know, what went wrong due to which the INR. cost of all products except few were reset to ZERO “INR.0”
Whenever we add / events.json after the product URL in the admin it will
give you all the activity of that product but that is not happening
in your store. I dont see any such event in any product
The entire Rupee value of the stock used to be visible. NOw only 4 products
are shown. This is definitely something from Shopifys end.
But how shopify event doesn’t have anything. thats what i surpriseping.
Hello, please revert how can you help me?
Did you contact shopify support about this
@Oxifytech ,
Would appreciate if you can help me contacting them as I am not able to get into their support,.
It either takes me to the Shopify expert which is chargeable or takes me to forum and community link.