Our store was okay until yesterday all products landing page images disappeared & content is changed too.
Not sure why this happen & how we can address the problem. Thanks for any insight or feedback.
Topic summary
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Sudden disappearance of product images on Shopify product landing pages, with changed content reported in one case. Issue began yesterday.
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Scope/impact: affects at least two stores; one reports hundreds of products now missing images, creating significant manual workload.
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Attempts to resolve: Shopify Support was contacted but could not restore the images. One participant notes Shopify does not back up products, limiting restoration options.
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Current actions: images are being re-added manually to affected products.
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Open questions: the underlying cause of both the image loss and content changes remains unknown; participants are seeking explanations and a reliable recovery or prevention method.
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Status: unresolved and ongoing; no confirmed fix or root cause identified.
My client woke me up today with the same problem, all product images are gone. Suddenly. Support did not help to restore them, Shopify does not backup products. Hundreds products in store, now trying to add images back manually.
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